Returns & Refunds

Who This Covers

This policy covers products sold by V&L Enterprise LLC. Orders placed on Walmart Marketplace or Amazon follow that marketplace's return and refund policy, and we honor it.

Return Window

You can return items within 30 days of delivery.

Item Condition

Returned items must be unused and in their original packaging, with all parts and accessories.

For health and safety reasons, we can't accept returns of [opened grocery, health, beauty and personal care items] unless they arrived damaged, defective or wrong.

How To Start A Return

Contact Customer Service by phone at (765) 598-7402 or by email at jamesvance@vandlenterprise.com with your order number, and we'll send return instructions.

For a Walmart Marketplace or Amazon order, start the return from your order page on Walmart or Amazon.

Please don't mail returns to our PO Box; use the return address in your instructions.

Return Shipping

If the item arrived damaged, defective or not what you ordered, return shipping is free. For other returns, return shipping is paid by the customer.

Refunds

Refunds are issued to your original payment method within 5–7 business days after we receive the return. Walmart Marketplace and Amazon orders are refunded under that marketplace's refund policy. Your bank or card issuer may take a few more days to show it.

Damaged, Defective Or Wrong Items

If an item arrives damaged, report it within 48 hours of delivery with your order number and photos, and we'll replace it or refund you. If it's wrong or defective, contact us within the 30-day return window. Either way, return shipping is free.

Exchanges

[We don't offer direct exchanges. Return the item for a refund and place a new order.]